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Services management : the new paradigm in hospitality / Jay A. Kandampully.

By: Kandampully, Jay.
Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Description: xv, 378 p. : ill. ; 24 cm.ISBN: 0131916548.Subject(s): Hospitality industry -- ManagementDDC classification: Online resources: Table of contents
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Item type Current location Collection Call number Status Date due Barcode
Book Book USJ Library - Ilha Verde Campus
General Circulation 647.94068 KAN 2007 (Browse shelf) Available 23508

Includes bibliographical references (p. [348]-368) and index.

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