USJ Logo

Your search returned 5 results. Subscribe to this search

Not what you expected? Check for suggestions
|
How to win customers and keep them for life : Michael LeBoeuf.

by LeBoeuf, Michael.

Edition: Berkley revised trade paperback edition.Publisher: New York, N.Y. : Berkley Books, 1987Availability: Items available for loan: USJ Library - Ilha Verde Campus [Call number: 658.812 LEB 1987] (1).

Marketing services: competing through quality.

by Berry, Leonard L.

Publisher: New York Free Press 1991Availability: Items available for loan: USJ Library - Ilha Verde Campus [Call number: 658.812 BER 1991] (1).

Effects of service quality on satisfaction of mobile phone customers in Macau. Cheong Kuok Kuan, Paulo ; Lau Yu Shing, Donald ; Lim, Alex ; Sou Cheng Teng, Donna.

by Cheong Kuok Kuan | Lau Yu Shing | Lim, Alex | Sou Cheng Teng, Donna | Whitfield, Richard [Supervisor.] | University of Saint Joseph. School of Business. Business Administration.

Publisher: Macau : University of Saint Joseph, 2005Dissertation note: In Partial Fulfillment of the Requirements for the Degree of Master in Business Administration in the School of Management, Leadership and Government, Macau Inter-University Insitute, 2009. Availability: Items available for reference: USJ Library - Ilha Verde Campus [Call number: FAL MBA 2005 1] (1).

Services marketing : integrating customer focus across the firm / Valarie A Zeithaml; Mary Jo Bitner.

by Zeithaml, Valarie A | Bitner, Mary Jo.

Edition: 3rd ed. ; International ed.Publisher: Boston : McGraw-Hill/Irwin, c2003Availability: Items available for loan: USJ Library - Ilha Verde Campus [Call number: 658.8 ZEI 2003] (4).

The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen

by Christensen, Clayton M [author].

Publisher: Boston, M.A. : Harvard Business Review Press, c2013Availability: Items available for loan: USJ Library - Ilha Verde Campus [Call number: 658.4063 CHR 2013] (1).

© 2019 University of Saint Joseph's Library Portal

Powered by Koha